Damaged or Incorrect Tiles:
If you receive damaged or incorrect tiles you will need to inform Hill 16 Tile within 2 working days from delivery. We will send replacements as quickly as possible.
Shipping Or Collection:
You have the choice to collect your Order from our Store or have it delivered. We outsource our deliveries to local couriers services who will endeavour to deliver goods within 2-3 business days. Please note during the current Covid-19 circumstances, all deliveries are contactless and couriers will not be permitted to bring goods into your home.